Terms & Conditions

1. Service Availability

Important: Our services are exclusively available to customers located outside the European Union. Any order originating from an EU country will be refused and refunded if necessary.

2. Service Description

Smartmelo provides Airbnb listing optimization services designed to improve the visibility and appeal of your property listings. Our service includes text optimization tailored to different target audiences and optimized for Airbnb's search algorithm.

3. Payment Terms

  • One-time payment of $3.99 USD per optimization
  • No subscription or recurring charges
  • Payment processed securely through Stripe
  • Automatic invoice generation and email delivery
  • VAT not applicable, art. 293 B of the French CGI

4. Geographic Restrictions

Due to regulatory compliance requirements, our services are not available to residents of European Union countries. This restriction applies to the following countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia.

We use IP geolocation services to verify customer location before processing payments. Customers attempting to access our services from EU countries will be blocked and any payments will be refunded.

5. Service Delivery

  • Optimized content delivered instantly upon successful payment
  • Content optimized for selected target audiences
  • Ready-to-use text for direct copying to Airbnb listings
  • No guarantee of specific booking increases or ranking improvements

6. Refund Policy

  • Refunds provided only for payments from EU countries (automatic)
  • No refunds for delivered services to eligible customers
  • Technical issues preventing service delivery will be refunded

7. Data and Privacy

  • We collect IP address and location data for compliance verification
  • Payment and billing information processed securely through Stripe
  • Original listing text processed only for optimization purposes
  • No personal data stored beyond payment records required for legal compliance
  • Compliance records retained for 10+ years as required by law

8. Limitation of Liability

Smartmelo provides listing optimization services "as is" without warranties. We are not responsible for Airbnb policy changes, algorithm updates, or specific booking performance outcomes. Our liability is limited to the amount paid for the service.

9. Contact Information

For questions about these terms or our services, please contact us through our website.

10. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date.

Last updated: 10/4/2025